More than a traditional break-fix service, SonicWall Silver Support is a multi-layered security offering that provides you with access to critical firmware updates and upgrades plus expert technical assistance and hardware replacement to keep your SonicWall solution performing optimally.
Available in one-, two- and three-year agreements, SonicWall Silver Support services include:
- Chat/Email/Web/Telephone Support - for technical assistance
- Software/Firmware Updates - for all software and firmware updates and upgrades
- Hardware Replacement - Advance Exchange for replacement of defective hardware
- Support Tools - for access to SonicWall's electronic support tools
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| Transource eSKU | 1039960114 |
| Manufacturer | SonicWall Inc. |
| Manufacturer Part Number | 01-SSC-4294 |
| Manufacturer Website Address | http://www.sonicwall.com |
| Brand Name | SonicWall |
| Service Name | Silver Support |
| Product Type | Service |
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| Service Information |
| Service Main Type | Exchange |
| Service Sub Type | Electronic and Physical |
| Service Description | 24x7 |
| Provided Support | Phone Support |
| Provided Support | Web Support |
| Provided Support | Email Support |
| Provided Support | Software Update |
| Provided Support | Software Upgrade |
| Provided Support | Firmware Updates |
| Provided Support | Firmware Upgrade |
| Provided Support | Replacement |
| Provided Support | Live Chat |
| Service Duration | 5 Year |
